Well that didn’t work

We got the replacement autopilot parts, installed them with the couple of changes Ben Brown recommended and took EV over to the turning basin to try it out. No good. The compass just spins around and the pilot won’t hold a course at all. I’m at my wit’s end. Again with the tears. Despite my conciliatory email to Ben Brown of Schafer and Brown, he sent us yet another kiss off email and told us he was too busy to help us. What a major jerk! The other Raymarine person is on his way to the Miami boat show. I called the Caribbean rep who was very sympathetic but said he doesn’t have anyone else, and he’s calling tech support for us to see if they can advise on getting it working.

I could just scream. Why? Why? Why?


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4 Responses to Well that didn’t work

  1. karen sherer

    sooo exasperating! and insulting!! but at least where you are and not in the middle of the ocean!…the positive thought!

  2. George theotocatos

    What a bad luck. I feel your frustration. Just wondering if there is anything in the warranty that will allow you to get a full replacement unit from the factory. from what you have described this unit sounds to be defective from the factory. At least you had a chance to test it out before sailing in open water.

  3. Jennifer

    So sorry its such a “goat rope”. Royce says if brain and motor are OK, its possible heading sensor or data wiring could be contributing. Have you considered contacting Joe Hanko?

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