We get all of our bills and statements electronically but to establish residency I requested printed statements to be mailed to our official new address here in Florida. Easy, right? Wrong. This morning I learned that they were sent to our old house in Pittsburgh, which isn’t even our address of record any more and which we sold over a year ago. I sat on the phone with a human being and confirmed the correct address, which I had previously changed online. The bizarre thing is that one of the statements I requested came to the right place, the other didn’t. This is yet another holdup. I seethe.